Refund policy

We have a 7-day return policy. You have 7 days after receiving your item to contact us and  request a return.

Shipping & Delivery 

At this time, we ship merchandise to locations within the United States and APO. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier USPS, UPS, Fed-Ex. Items may take 2-14 days to be shipped. Approved, customized items may take up to three weeks to be shipped once sent into production (depending on size of order). 

Payment 

You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options) PayPal or Credit/Debit Card. When paying with PayPal you need to be sure to confirm your shipping address is correct. We are required to ship to the address PayPal provides us to protect both of us. We reserve the right to change its payment procedures at any time without prior notice to you. Our products are inspected before shipping, but if for some reason one slipped through the cracks and there was a problem, we will send you a new one immediately at no cost. If you did not get the right sizes or styles, please let us know immediately and we will get it corrected ASAP!! 



To start a return, you can contact us at SWFLCUSTOMCREATIONS@gmail.COM. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at SWFLCUSTOMCREATIONS@GMAIL.COM

Return Policy 

Returns: We are confident that you will be satisfied with your purchase most of the time, but we understand that occasionally a mistake can be made from item selection to boxes being handled the wrong way or any other steps in between. Hence, we accept returns for the following conditions: 

  •   Items were damaged during transit. Claim must be filed with carrier.
    · Defective items. Must provide photo.
    · Items are wrong size, color, etc.

All returns should meet the following conditions: 

You must contact us at info@swflcustomcreations.com within 7 days of receiving the items. 

  • Must be returned within 7 days of receipt of merchandise according to tracking number.

Customer should note that the return with any reason of non-defective merchandise is subject to 20% restocking fee. 

Shipping and handling fees are not refundable both ways. 

We will not take any returns that have been customized. we will send you an email for your approval of a customized item. Once you approve the item we can not accept a return or provide you a refund. 

"FINAL SALE" OR "IMPERFECT ITEMS" ARE NON-RETURNABLE AND NON REFUNDABLE 

We will not be responsible or liable for any injuries that may occur from our products. 


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like  custom products (such as special orders or personalized items), and personal care goods (Soaps & Scrubs ).  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
No refunds or exchanges on customized items.